Patient Collections
Among the many tasks in a medical practice is handling receivables that are the
responsibility of the patient. Running and reviewing reports to see which patients
owe money is a very time-intensive task and is often put aside for more pressing
work.
It is also very difficult to keep track of attempts to contact the patient, whether
through phone calls or mailings. Virginia College Healthcare Reimbursement
Services provides an easy solution to the collections process.
Posting of insurance and patient payments
Virginia College Healthcare Reimbursement Services will post insurance and patient payments into our system. This allows for accurate record keeping and reporting.
Patient Statements
Monthly statements will be sent automatically to each patient. We use
a cycle billing process for patient statements and collection letters,
both of which are processed electronically.
Virginia College Healthcare
Reimbursement Services will also handle first level patient inquiries
about their statements and insurance payments.
Collection letters
Virginia College Healthcare Reimbursement Services has the capability
to generate collection letters electronically. Several different standard
letters can be created and sent depending on how far into the
collections process a patient account is.
Criteria such as minimum
payment or alphabetic listing can be used to select which patients are
due letters. Using the EHS process, tasks such as address validation
and notification of forwarding address are automatically handled by
the system, translating to less manual intervention and faster, more
consistent turnaround times.
Monthly AR closeout and reporting
Monthly reporting of AR is critical to a physician's business. Virginia College Healthcare Reimbursement Services will provide a monthly AR report that will allow the physician to quickly see the health of his business. Reports are also available on a daily basis.